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FAQ

In an effort to maintain simplicity throughout your entire experience with Triple Play Pay we have designed a self-service approach to our frequently asked questions. 

FAQ

I AM INTERESTED IN RECEIVING A QUOTE - WHAT SHOULD MY RATE BE?

At TPP we specialize in simplicity and efficiency when it comes to payments and therefore, try to give all of our clients a single Flat Rate to cover all electronic payments.  In order to do so, we need a little information about your transactional data.  The more data you are able to provide will typically result in a lower flat rate for your business!

Upload Statements for Proposal Here

I AM AN EXISTING CLIENT – WHEN WILL MY MERCHANT STATEMENT BE AVAILABLE?

Month-End merchant statements are available after the 5th of each month (for the prior month)

LOG-IN to Download Statement

I AM AN EXISTING CLIENT - HOW DO I CHANGE MY BUSINESS ADDRESS, EMAIL, PHONE NUMBER or BANK ACCT?

Submit Change Account Info

Request Here

HOW DO I MAINTAIN PCI COMPLIANCE?
It is the responsibility of each merchant accepting credit cards to complete an annual PCI Compliance S.A.Q (self assessment questionnaire) with a certified PCI assessor.  At TPP we allow you to use the assessor/vendor of your choice and simply upload your PCI certificate once complete.

(Failure to do so could result in a monthly non-compliance fee on your month-end statement)

WHERE CAN I ACCESS THE ADMIN PORTAL & VIRTUAL TERMINAL?

TPP Merchant Log-in Page

WHERE CAN I REQUEST CREDENTIALS FOR SOFTWARE INSTALLATION?
WHERE CAN I RECEIVE HARDWARE / TERMINAL SUPPORT?
HOW DO I CANCEL MY ACCOUNT?
WHERE CAN I DISPUTE A CHARGEBACK?
WHERE CAN I LOCATE MY 1099K FOR TAXES?

TPP Merchant Log-in Page

HOW DO I REQUEST AN INCREASE ON MONTHLY VOLUME OR HIGH TICKET ON MY ACCOUNT?

Increase Request

In the event that you do not find your answer above please feel free to call our client success team at #TPP-3-PAYFAC